Access

• Log on to Brightspace
• Get 24/7 Brightspace Chat Support
• Notices and Updates

Improvements AY25/26

• A series of improvements to Brightspace and Engage will be implemented AY 25/26, all aimed at creating a more modern, intuitive, and engaging digital learning environment. These updates are designed to enhance usability, streamline access to learning resources, and provide a contemporary experience for the URI Community.
• Refer to Brightspace Improvements AY25/26 to learn details.

Integrations

• IT provides robust connections in Brightspace with third-party Learning Tools Interoperability (LTIs) so your online and hybrid course can provide novel and engaging learning experiences.
• In order to protect students, faculty, URI, and ensure system integrity, IT performs a standard review of all third party tools prior to approval for integration. URI must comply with laws and policy pertaining to faculty intellectual property rights, The Family Education Rights and Privacy Act (FERPA), and The Americans with Disabilities Act (ADA), financial risks, legal requirements, contractual policy, security compliance, and system limitations.
• These external applications are not part of the base Brightspace software and require review prior to integration. In 2023 LTIs are being updated from version 1.1 to 1.3 and new LTI integrations require 1.3. The requestor submits an application that’s queued for committee review 3x a year: January, May, and August. The time between application to finalized integration depends on factors such as (but not limited to) tool complexity, vendor time, department availability, and the queue. Approved tools are subject to prioritization by the CIO and can take anywhere from 2-weeks to 6-months.
• Refer to Brightspace Integrations page for to learn details.

Support

24/7 Support – Live Chat
Look for the LiveChat icon on the home page as well as a bunch of other locations in the product – if you need help at any point, just click on the icon and get connected directly to Brightspace staff, even when the URI Service Desk is closed.

ATL Pedagogical Support
Get pedagogical support from the Office of Advancement of Teaching & Learning
Tyler Hall, 9 Greenhouse Road, Kingston, RI 02881
Web: https://web.uri.edu/atl

IT Service Desk
Get support for all issues related to eCampus, email, internet connections, wireless, smartphones and tablets, laptops, desktops and more.
Submit Support Request to IT Service Portal: https://rhody.service-now.com/sp

Virtual Service Desk: Via Zoom Sessions

Web (Training & Office Hours): https://its.uri.edu

Walk-in Support: Kingston Library, Second Floor 227

Email: helpdesk@uri.edu

Phone: 401-874-HELP (4357)

Training and How-To Guides

• View Brightspace training schedule and office hours
• Visit Brightspace Knowledge articles
• Brightspace tutorials (D2l videos)
• Self-paced basic Brightspace course
• Online Pedagogy Course
• Brightspace community