Scheduled Proofpoint Email Gateway Maintenance
ITS Security & Proofpoint will be performing maintenance on URI’s Proofpoint email gateway on Jan. 7th.
You may see a single quarantine digest after maintenance completes that contains historical messages you’ve already reviewed or actioned (up to 30 days old). No action is required on any of these messages. Subsequent digests will return to normal and only show new messages going forward.
For any questions or concerns, please submit a ticket.
State of RI ERP Transition (RI ERP)
The State of Rhode Island launched a new Enterprise Resource Planning (ERP) system on Sunday, November 16th, that will simplify and streamline its human resources, payroll, and finance systems. This impacts only URI State of Rhode Island employees.
For more information about this transition, go to https://erp.ecms.ri.gov/my-agency-info/education/university-rhode-island-uri.
For Paycheck Issues: If you have questions or concerns about your State of Rhode Island paycheck, please contact the State of RI Payroll Call Center from Monday-Friday, 8 a.m.-8 p.m. The number is 877-647-4633.
Be ready to verify your identity with the last four digits of your Social Security number, your birth year, and your home zip code.
If you need help with RI ERP, please reach out to the URI Help Desk at: helpdesk@uri.edu.
Getting Started
Welcome to URI and IT@URI! Here are the key resources and tools to help you get started on the right foot.
Getting Help
Because all tech works perfectly always, here are the help resources you may need at URI.
Submit a ticket
We have a self-service ticket submission system. Please submit your ticket through our Service Portal. Use your SSO credentials to sign in and create a ticket.
Password
Our top issue is forgotten passwords – Click here for password reset help. The process will ask for some information and either submit a ticket for a callback or reset it for you.
Find IT @ URI
You can never have enough IT tools. This is where to find them all. Search or browse, get training or see curated collections.
Search Services
Our Service catalog has almost every IT system in use at URI. Browse them all by clicking this card or enter a search string and then click to see a subset.
Training
IT Services has a broad array of learning opportunities available. Click here to find the one that meets your needs.
See TrainingBy Interest
Curated services of interest to different user groups.
For Students For Faculty For StaffGo Mobile !
The new Rhody Connect mobile app is now available in the app stores. Just search for “Rhody Connect” and install. It provides access to events, dining, class assignments, e-Campus and a whole lot more.