Between August 14 and August 16, 2026, a limited number of Brightspace users experienced authentication errors when attempting to access Brightspace. The issue was traced to duplicate Brightspace accounts created during a bulk enrollment process, resulting in account-mapping conflicts during authentication.
ITS worked with D2L and eCampus Support to investigate the issue and identify affected users. Following remediation, impacted users were restored to their original Brightspace accounts, re-enrolled where necessary, and confirmed successful access.
ITS is reviewing bulk enrollment procedures and lessons learned from this incident to help prevent similar issues in the future.