The mission of IT Service Administration is to provide guidance and support for all areas of IT operations within ITS and distributed IT in the areas of business and human resource operations, contracts, vendor management, IT Service Management, Communications, Outreach and Project consultation.
ITS Business Operations
- Maximize efficiencies for ITS staff processing orders for purchases.
- Perform financial management and budgeting duties for ITS including financial projections, planning and scenario building.
- Provide guidance, counsel and direction to ITS leadership and staff with contract management, solicitations, human resources processing requirements.
- Coordinate Professional Development opportunities and process for staff.
IT Service Management
- Provide and support a central system enabling Service Management for tracking and routing service requests for IT as well as any other non-IT, non-ITS service management in other departments.
- Maintain a focus on ITIL Project Methodology in practice as supported by a central IT Service Management system
- Advocate for training and development opportunities to further these goals.
- Maintain clear communications between ITS and URI stakeholders using our ITSM system.
Service Admin
ITS Business
ITS Business Office Functions
IT Contract Review
Any use of IT that commits the University to a Contract or agreement must be reviewed by ITS.
Our Team
TBD
Business Analyst
Koren Caswell
Fiscal Clerk
401.874.2737
kcaswell@uri.edu
Brian Chmielewski
Business Manager
401.874.2161
bchmielewski@uri.edu
TBD
Lead Programmer Analyst
Michael “Mike” Motta
Associate Director, IT Service Administration
401.874.2068
mmotta@uri.edu