Internet, VPN, and Phone Interruption (Jan. 21, 2026)

On January 21, 2026, internet, VPN, and phone service went down on campus for approximately one hour (3:50 PM – 4:55 PM).

This was due to a bug in the security software maintained by our Internet Service Provider (ISP), as a result URI internet access was accidentally blocked.

ITS quickly rerouted traffic through an alternate system to restore service. Next steps include moving traffic back to the original system within one week, having the vendor fix the underlying software bug, and following up with the vendor on updates.

Service was restored with minimal disruption to campus operations.