ITS’ Massive Impact on URI

ITS' Massive Impact on URI — FY2026

A snapshot of how Information Technology Services powers teaching, research, operations, and campus life.

By the Numbers

33,107 — IT Incidents Completed
35 Million — CPU Core-Hours
44,400 — Rhody Connect Users
50,000+ — SharePoint Info Hub Visits
220 — Campus Events Supported
60% — Smaller ITS Website

Infrastructure & Connectivity

Connecting the Campus

Expanding Wi-Fi and network infrastructure across campus.

4,000 — Wireless Access Points (Providing campus-wide Wi-Fi coverage.)
200+ — Aruba Access Points (Upgraded during FY26.)
500+ — Network Service Requests (Resolved to keep campus connected.)
75+ — Security Cameras (Repaired or replaced.)
2,000 mi — Copper Cable (Enough to reach from URI to Colombia, South America.)
500 mi — Fiber Optic Cable (Enough to span the distance from URI to Nova Scotia.)

Did You Know? There's approximately one wireless access point for every six members of the URI community.

Modernizing the Cloud

Migrating services to the cloud and modernizing infrastructure (CITI).

70+ — Websites Migrated (Migrated to Amazon Web Services (AWS).)
100% — Departmental Windows File Shares (Migrated to AWS.)
3-Node — Database System Modernized (Improved reliability and performance.)

Modernizing Communications

Moving campus phone service to modern cloud-based calling.

85% — Webex Calling Migration (Complete.)
4 — Old Phone Servers Retired (Replaced with cloud-based calling.)
Cloud — Phone Lines Modernized (Moved campus phone service to the internet.)

Did You Know? By retiring old phone servers and moving to internet-based calling, URI's phone system now runs almost entirely in the cloud.

Research & AI

Accelerating Research & Discovery

Powering computational research and the Institute for AI & Computational Research (IACR).

35 Million — CPU Core-Hours (Delivered to URI researchers during FY2026.)
$2.5 Million — Compute Value (Returned through URI's research computing infrastructure.)
1 Million — GPU-Hours (Powered AI and high-performance computing research.)
45 — Grant Proposals Supported (~$35 million in requested funding.)

Did You Know? 35 million CPU core-hours is roughly 4,000 years of continuous single-core computing.

Advancing AI at URI

Secure, enterprise AI services for the campus.

1.5 Billion — AI Requests Processed Daily (Units of AI text processing, through the Amazon Web Services (AWS) AI gateway.)
Centralized — AI Platform (Secure access to enterprise AI models.)
AWS Bedrock — Integration (Supporting campus AI initiatives.)

Service & Support

The Campus in Your Pocket

The University's mobile app, Rhody Connect.

44,400 — Users (Connecting the URI community through the mobile app.)
20% — Growth (More students, faculty, and staff than last year.)
Expanded — Integrations (Academics, dining, maps, and campus life.)

Keeping IT Running

Supporting the URI community through ServiceNow and the IT Service Desk.

33,107 — Incidents Completed (Supporting IT services across the University.)
504 — Platform Changes (Implemented to improve enterprise services.)
93% — Customer Satisfaction (Based on post-incident surveys.)
300+ — Knowledge Articles (Supporting self-service across campus.)

Did You Know? That's more than 90 IT incidents completed every day during FY26.

Supporting the URI Community

Front-line and Tier 2 support for the whole campus.

24,000+ — Tickets Closed (Supporting the URI community during FY2026.)
12,696 — Optical Mark Recognition (OMR) Forms (Processed across 44 courses for 43 unique clients.)
100% — Increase (ServiceNow incident resolutions compared to FY25.)
50 — General Assignment Classroom (GAC) Workstations (Configured and deployed.)
29 — Knowledge Articles (Created to improve self-service support.)

Teaching & Learning

Empowering Teaching & Learning

Supporting faculty and learning technologies (TLS).

951 — Support Tickets (Closed with a 4.56/5 satisfaction score.)
61 — Training Sessions (Delivered during Academic Year (AY) 2025–2026.)
135 — Training Participants (A 229% increase over the previous year.)
136 — Tech Day Registrants (Exploring AI and educational technology.)

Powering Digital Learning

Brightspace and Panopto learning platforms.

20,488 — Active Brightspace Users (Supporting teaching and learning.)
2,447 — Course Sections (Delivered through Brightspace.)
12,627 — Panopto Users (Recorded 11,294 video sessions.)
2,985 — Hours of Video (Delivered through Panopto.)

Did You Know? Nearly 18,000 students used Brightspace during Academic Year (AY) 2025–2026.

Bringing Campus Events to Life

Professional audiovisual support for classrooms and campus events.

220 — Campus Events (Supported during FY2026.)
16 — Campus Spaces (Upgraded with new audiovisual systems.)
130 — General Assignment Classrooms (GAC) (Equipped and supported for teaching and learning.)
$58,000 — Saved (Estimated event service costs avoided through ITS audiovisual (AV) support.)

Did You Know? If stretched end to end, the audiovisual (AV) cabling supporting URI classrooms and learning spaces would extend about 15 miles.

Security

Building a Security Culture

Protecting the URI community through stronger authentication, faster patching, and platform modernization.

59,780 — Vulnerabilities Remediated (Patched across the University in 2026.)
98% — Multi-Factor Authentication (MFA) Coverage (Strong authentication across accounts.)
$205,000 — Saved (Duo→Microsoft Authenticator ($135K) and Cylance→Defender ($70K).)
80% — Security Awareness Completion (Plus training for all incoming students.)

Did You Know? That's over 160 vulnerabilities remediated every day during 2026.

Operations & Administration

Powering Campus Operations

Maintaining the enterprise application portfolio.

997 — Support Incidents (Resolved across the enterprise application portfolio.)
20+ — Planned Maintenance Windows (Across core systems including PeopleSoft (student & HR records), Sunapsis (international student services), and Perceptive (document management).)

Building Workday at URI

Supporting the URI and statewide Workday implementations.

200+ — Project Meetings (Supporting URI's Workday implementation.)
100+ — State Workday Meetings (Coordinating Rhode Island's statewide implementation.)

Improving the Digital Experience

The ITS website, communications, and digital accessibility.

166 — ITS Website Pages (Reduced from 400+ for a better user experience.)
20,000+ — Newsletter Readers (Reached through monthly ITS communications.)
Hundreds — Pages Remediated (To improve digital accessibility.)
Launched — University Digital Accessibility Project (Improving accessibility across URI.)

Did You Know? The ITS website was reduced by nearly 60% — from 400+ pages to 166.

Making Information Easier to Find

SharePoint Information Hubs — secure spaces replacing static sites and shared drives.

50,000+ — Visits (Helping faculty, staff, and students find information faster.)
Secure — Information Hubs (Replacing static websites and shared drives.)
Adopted — By ITS and Other Units (Improving access to critical resources across campus.)

Investing in URI Technology

Managing ITS financials, budget, and procurement.

$25 Million — Budget (Managed in support of technology across the University.)
$1.5 Million — Invested (Toward ITS initiatives and infrastructure.)
250+ — Requests Processed (Supporting procurement and technology purchasing.)

FY2026

ITS’ Massive Impact on URI

A snapshot of how Information Technology Services powers teaching, research, operations, and campus life.

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