ServiceNow is URI’s centralized platform for service management, designed to streamline workflows, manage service requests, and enhance the support experience for faculty, staff, and students. By providing a single point of access for submitting tickets, tracking progress, and accessing knowledge resources, ServiceNow ensures efficient resolution of IT-related issues and requests.
Executive Lead
Mike Motta
Technical Lead
Jennifer Hidalgo
jhidalgo@uri.edu
Support Team
ITS Administration
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Access the ServiceNow Knowledge Hub
Browse our knowledge base for answers to frequently asked question, how-to guides, and troubleshooting tips across common IT tools and services.
View knowledge ArticlesBest Practices
Best Practices at a Glance
Explore best practices, recommendations, and practical tips to help you find the support and information you need, work more efficiently, overcome common challenges, and achieve better results.
Explore recommendations tailored to your role and needs.
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Review the ServiceNow Governance Framework
A centralized resource for guidance, standards, and recommendations that promote effective ServiceNow cloud management, informed decision-making, operational excellence, and continuous improvement.
Servicenow Governance Document ServiceNow ITSM Mission, Vision, and Guiding Principals