VoIP

University-wide migration to Webex Calling

URI ITS/Unified Communications Team has been migrating URI’s existing Cisco VoIP phone services to Webex calling throughout 2025. Inbound and outbound calling are being transitioned to the Webex computer or mobile application for most users, but also supports traditional Cisco desk phones when required.

As of June 2025 more than 60% of your colleagues have completed this migration.

If you wish to migrate immediately please open a IT Service Desk ticket requesting migration to Webex cloud calling for your number by emailing helpdesk@uri.edu

Some benefits to migrating to Webex Calling:

  • Make and receive calls using your URI phone number regardless of your location or device.
  • Your URI assigned phone number can be accessed on ANY device, iPhone, Android, Tablets, Windows/Mac from anywhere.
  • Keep your existing URI 874, 792, or 788 phone number (277 numbers will be phased out)
  • All costs for monthly fees and per minute charges are identical to past pricing
  • Enhanced call security as all calls made using the Webex app are encrypted
  • Self-service control over phone settings such as 
    • call forwarding 
    • voicemail PIN resets 
    • automatic transcription of voicemail messages sent to your URI email 
    • Do Not Disturb settings 
    • blocking numbers 
    • caller ID
    • e911 settings
  • Enhanced directory services provides an ability to search for a number by an individual’s name
  • Integrated Chat between Webex Users

Cloud Supported Phone models

If users require a physical phone set once can be provided at unit cost. additional information will be provided as your department migrates.

Cisco IP Phone 7800 Series Multiplatform Phones

7821 and 7861 requires a V03 or later

7841 requires a V04

Cisco IP Phone 8800 Series Multiplatform Phones

Audio phones—8811, 8841, 8851, 8861

Video phones—8845, 8865, 8875

*Note: All 69XX, 79XX and Conference Phones 8831 are ineligible for migration*

Additional information regarding our new phone system is linked below

https://help.webex.com/en-us/article/n3xx7vcb/Get-started-with-Webex-Ap

(Important Note: Emergency Phones such as elevator, blue light and campus police phones are managed on a separate system.)

Please note that telephones programmed are essentially computer equipment. These devices are portable from location to location within the URI system but are non-functional off campus. Many difficulties can be quickly corrected by unplugging the device from the computer network connection and reconnecting. Models and capabilities vary greatly.

Services Include

  • Traditional calling services
  • Voice Mail
  • Conference Calling
  • Call Center Operations
  • 911 Services
  • Webex/Soft Client

Please contact the IT service desk for consultation with a telecom technician for more information.

Connect with the Service Desk

ITS Service Desk
Walk-in support is available M-F 8-5 in the basement of the library

Additional Related Resources

Setting Up Voicemail
At your own phone, press the Messages button…

Troubleshooting Your Phone
If you unplug your phone, move to a different location and plug it into a working jack…

Getting a VOIP Phone
Should you need to replace your phone, we recommend that you buy a new phone from Media and Technology Services…

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