VoIP
The university primary telephone system is a Cisco Voice over Internet Protocol (VoIP) phone system that provides dial tone to all non-emergency phones located at all University locations. Telephone sets programmed in this system are the property of the individual departments but must be programmed and provisioned centrally via the IT Service Desk. Please note: If your are initiating a NEW service or phone number a monthly recurring charge is required as well as a cost for a physical phone set. Please ask your supervisor to open a ticket with the SD to initiate this request to verify and coordinate billing of services
(Important Note: Emergency Phones such as elevator, blue light and campus police phones are managed on separate system.)
Please note that telephones programmed are essentially computer equipment. These devices are portable from location to location within the URI system but are non-functional off campus. Many difficulties can be quickly corrected by unplugging the device from the computer network connection and reconnecting. Models and capabilities vary greatly.
Services Include
- Traditional calling services
- Voice Mail
- Conference Calling
- Call Center Operations
- 911 Services
- Jabber/Soft Client
Please contact the IT service desk for consultation with a telecom technician for more information.
Connect with the Service Desk
Additional Related Resources
Setting Up Voicemail
At your own phone, press the Messages button…
Troubleshooting Your Phone
If you unplug your phone, move to a different location and plug it into a working jack…
Getting a VOIP Phone
Should you need to replace your phone, we recommend that you buy a new phone from Media and Technology Services…
Knowledge Articles
- UTN Conference Calling Announcement (Link Coming Soon)
UTN Conference Calling Announcement URI Telecommunications is now offering in-house conference calling for up to 25 participants. Our latest VoIP upgrade includes a new Cisco feature called…