Rhody Connect with image of phone and app icons

Rhody Connect is the official mobile app of the University of Rhode Island, offering an all-in-one experience for students, faculty, staff, alumni, and visitors. Available on Apple and Android devices, the app provides seamless access to university tools and information through a personalized, mobile-first interface.

With URI Single Sign-On (SSO), users can log in once to access key campus systems like Brightspace, Gmail, and Starfish. The app also includes real-time campus info, transportation tools, maps, event details, and more.

If you’d like to request a new module or contribute content to the app, see the contribution guidelines.

Executive Lead

Cathy White

Technical Lead

Cathy White
cathywhite@uri.edu

Support Team

ITS Innovation

About the Service:

Features

  • Access Brightspace, Gmail, Starfish, and your Virtual ID card via SSO
  • View shuttle routes and live bus locations
  • See daily dining menus and dining hall camera feeds
  • Order food with your Virtual ID
  • Search campus directories
  • View and manage your Ram Account balance
  • Use the interactive campus map with accessibility details
  • Schedule curb-to-curb rides with Rhody Safe Rides
  • Get alerts and campus news
  • Track URI Athletics and Club Sports
  • Stream Ryan Center events or purchase tickets
  • Access Handshake job listings
  • Submit maintenance requests

Access

Get the App
Rhody Connect is available for download on Apple and Android devices. Click the appropriate link below to download the app directly to your mobile device.

Apple App Store Logo
Get it on Google Play

Support and Training

Feedback

Help us improve Rhody Connect!
Email suggestions to urimobile@uri.edu or fill out our feedback survey.

 

New Email Ticketing System for Faster Support

This summer the IT Service Desk implemented an email ticketing system. All emails sent to the
Service Desk automatically create an incident ticket and send the customer a response email
with the ticket info. The goal was to enhance both the user experience and the internal efficiency
of the IT Service Desk, contributing to smoother operations and faster resolution times.

Benefits to the Customer:

  1. Immediate Confirmation: Customers receive instant confirmation that their issue has been logged, providing reassurance that their request is being addressed.
  2. Centralized Communication: All conversations and updates are contained within a
    single ticket, reducing confusion and ensuring that no information is lost in separate
    emails.
  3. Seamless Escalation: If an issue requires escalation, the entire history of communication is already documented within the ticket, making it easier for higher-level teams to step in and assist without delays.

Benefits to the Service Desk:

  1. Streamlined Workflow: The system automatically creates and organizes tickets,
    allowing staff to focus more on solving issues rather than administrative tasks like
    logging tickets manually.
  2. Improved Organization: All tasks are centrally located in one system, making it easier to track, prioritize, and resolve customer issues.
  3. Reduced Errors and Repetitive Work: Automation reduces the chance of human error in ticket creation and minimizes the need to enter the same information multiple times.