Panopto users – please note the scheduled downtime and mandatory client upgrade notice described below.
June 2021 Downtime
Start: Saturday, June 26, 2021 at 9:00 pm EDT
Estimated End: Sunday, June 27, 2021 at 1:00 am EDT
Estimated Duration: 4 hours
Description: The Panopto Cloud will be updated with the latest features and improvements.
Impact: During the downtime, URI Panopto users will not be able to access videos on your Panopto site and any attempts to upload from recording clients will result in a “Server unable to connect” message.
July Mandatory Client Upgrade
Date: Thursday, July 15, 2012 at 8:00 pm EDT
Description: Panopto will require users for Windows & Remote Recorders to be upgraded to version 9.0.2 or above and Panopto for Mac to version 10.1.0 or above. The upgrade will be applied to your Panopto site at 8:00 pm EDT/5:00 pm PDT.
For more information: Visit this support article from Panopto.
August 2021 Downtime
Date: Saturday, August 14, 2021
Time and duration: to be announced.
Description: Panopto will be making a number of updates to the Panopto Cloud infrastructure to improve performance and scalability. These updates will require downtime.
For more information: See the cloud upgrade FAQ article.
Please note: Due to increased demands for support, all support requests must be logged as a ticket. Please submit your service ticket request to: helpdesk@uri.edu. Please be sure to include as many details as you can in the email request: name, department, tool/software/LMS, class #, error or issue, screenshots of error messages, etc. Once your support request is logged as a ticket, we will get back to you as soon as possible to provide support.