its consultation services with icon of two people with their laptops talking

ITS offers one-on-one consultation services to faculty and staff on a wide range of technology-related topics. Whether you’re planning a project, exploring new tools, or troubleshooting an issue, we’re here to help. Consultation topics may include software selection, infrastructure planning, data security, research computing, classroom technology, and more.

To get started, submit a request through the ITS Service Desk with a brief description of your needs—your inquiry will be routed to the appropriate technical lead for follow-up and scheduling.

Request a consultation

Executive Lead

Varies by Request

Technical Lead

Assigned per topic area

Support Team

ITS Community Services
Service Desk

Explore the Benefits of Gartner Research at URI!

Gartner Research offers students, faculty, staff, and leaders at the University of Rhode Island access to world-class IT insights and tools, empowering them to innovate, collaborate, and excel.

Leverage Gartner’s extensive resources—research papers, webinars, and expert analysis—to stay ahead of trends, solve challenges, and achieve your goals, whether academic, operational, or strategic.

Executive Lead

Karen Lokey

Technical Lead

Karen Lokey
karen_lokey@uri.edu

Support Team

Innovation

Features

Tailored Insights for Every Role:

  • Students: Prepare for careers with insights into emerging technologies, industry trends, and real-world project support.
  • Faculty: Enhance curriculum and research with cutting-edge IT data, case studies, and benchmarking tools.
  • IT Staff: Optimize operations, align initiatives with institutional goals, and access diagnostics for problem-solving.
  • Administrative Staff: Streamline workflows, make data-driven decisions, and improve risk management strategies.
  • University Leadership: Shape strategic decisions, future-proof the institution, and network with industry leaders.

Access

Log In:

Troubleshooting:

  • If Gartner does not appear in the portal, access it via MyApps.
  • For issues, contact the ITS Service Desk at 401-874-HELP or submit a ticket through the Service Portal.

Support & Training

For issues, contact the ITS Service Desk at 401-874-HELP or submit a ticket through the Service Portal.

Mathematica

wolfram mathematica logo

Mathematica (produced by Wolfram) is one of the University’s provided computational software, offering a comprehensive environment for technical computing, symbolic computation, and data visualization across diverse fields. Our campus-wide license ensures unlimited access (including at home) to individual and network licenses for faculty, staff, researchers, and students alike. Should you seek guidance, further details, or consultation on leveraging Mathematica’s capabilities, feel free to connect with the ITS Service Desk.

Mathematica Online offers accessibility, ease of use, collaboration features, and automatic updates. The desktop version provides offline access, better performance, customization options, advanced features, and specialized extensions. Both versions cater to different needs, with the web version being ideal for beginners and collaborative work, while the desktop version suits professionals requiring advanced functionality and offline capabilities.

Executive Lead

Gaurav Khanna

Technical Lead

Mark Oliver
moliver@uri.edu
Tyler Makhoul
tyler_makhoul@uri.edu

Support Team

Distributed IT
Department of Mathematics
Wolfram

About the Service:

Features

  • Technical Computing: Perform advanced computations with precision and speed.
  • Symbolic Computation: Solve mathematical problems symbolically for academic and research applications.
  • Data Visualization: Create interactive and high-quality graphics for data analysis and presentation.
  • Dual Accessibility: Access via the Desktop Version for offline use and advanced features or Mathematica Online for collaboration and convenience.
  • Customizability: Extend functionality with specialized features and tools available in the desktop version.

Access

Mathematica Online:

  • Visit Mathematica Online, click sign in, select sign in with single sign-on, and log in using your URI Single Sign-On (SSO) credentials.
  • Ideal for collaborative work, beginners, and ease of access.

Desktop Version:

  • Download and install the desktop version: Install Mathematica.
  • Requires an access request and is better suited for advanced users or offline capabilities.

Wolfram|Alpha Pro:

  • Obtain your license for Wolfram|Alpha Pro by signing in here, clicking sign in with single sign-on, and using your URI SSO credentials.
Log into Wolfram | Alpha Pro

Support & Training

Resources

ServiceNow is URI’s centralized platform for service management, designed to streamline workflows, manage service requests, and enhance the support experience for faculty, staff, and students. By providing a single point of access for submitting tickets, tracking progress, and accessing knowledge resources, ServiceNow ensures efficient resolution of IT-related issues and requests.

Executive Lead

Mike Motta

Technical Lead

Jennifer Hidalgo
jhidalgo@uri.edu

Support Team

ITS Administration

Need Help?

Submit a Request

Contact support to report a problem or submit a request for assistance. We’re here to help with service issues, outages, or general questions.

access ServiceNow

Knowledge Articles

Browse our knowledge base for answers to frequently asked questions, how-to guides, and troubleshooting tips across common IT tools and services.

View Knowledge articles

Digital signage at URI provides a dynamic way to share announcements, events, and promotions with the university community. Available to all URI community members, this free promotional service allows you to submit eye-catching content for display on digital screens across campus. Whether you’re advertising an event, highlighting an initiative, or sharing important information, digital signage ensures your message reaches a wide audience.

Executive Lead

Chris Robadue

Technical Lead

Chris Robadue
chrisrobadue@uri.edu

Support Team

Distributed IT

Interested in your department/office joining the URI Digital Signage Network?

We welcome new additions to the Poppulo campus-wide Digital Signage system. The software can be utilized for both static and interactive touch-screen designs. Digital signage support is offered in selecting hardware, system configuration, screen design, and screen management. Contact us for further details on the software licensing costs and steps to get started.

 About the Service:

Features

  • Campus-Wide Visibility – Display content on digital screens across multiple locations
  • Image and Video Support – Submit high-quality graphics or videos for maximum engagement.
  • Flexible Scheduling – Set start and end dates for your content to ensure timely promotion.
  • Custom Department Screens – Departments can enroll in the Digital Signage Network for personalized screen management.

Content Submission

Promoting URI related events and material on the digital signage network is a free service available to all members of the university community. Follow these steps to submit your content:

Prepare Your Content

  • Design an engaging visual with key details about your event, initiative, or organization.
  • Keep messaging concise and consider including a website link or QR code for more information.
  • Use high-resolution images for optimal display quality.

Accepted File Formats: jpg, gif, png, pdf

Recommended Image Sizes:

  • Widescreen (16:9 aspect ratio) – 1920 x 1080 pixels
  • Portrait Orientation – 890 x 1152 pixels

Submit Your Content

  • Online Submission: Upload your file via the Digital Signage Online Submission Request.
  • Email Submission: Send your finalized file as an attachment to digitalscreens@etal.uri.edu.
    • Include the start and end dates for display.
    • Specify if the content should appear in a particular building or at specific times.
    • Default scheduling will display content as widely as possible.
    • Content submissions require 1-2 business days for processing before they appear on the screens.

Submit Video Content

  • Use a 16:9 widescreen aspect ratio for best results.
  • Preferred formats: mp4, mov, avi, wmv.
  • Recommended length: 10 to 30 seconds.
  • Files larger than 25MB should be sent via Google Drive, Dropbox, or other file-sharing services.

Join the System

Adding a Digital Screen to Your Department

  • Support is available for hardware selection, system configuration, screen design, and management.
  • For more details, contact Chris Robadue, Digital Signage Developer, at chrisrobadue@uri.edu.
  • Departments can enroll in the URI Digital Signage Network during Summer and Winter intersessions.

Support & Training

For assistance with your Poppulo user account, the content management platform, or your cloud file storage access, please contact Chris Robadue, Digital Signage Developer, at chrisrobadue@uri.edu.

To report a local service outage, please contact your department’s IT Staff for hardware and technical support.

Software training, how-to videos, webinars, and a knowledge base are all available online at the Poppulo Digital Signage community website.

LibreChat Logo

LibreChat is a pilot program making generative AI easy and accessible for the URI community. Whether you’re brainstorming, creating content, or simplifying tasks, LibreChat brings powerful AI tools together in one easy-to-use platform.

You can choose from a variety of large language models – tailored for everything from creative projects to data analysis to idea exploration.

Want to try LibreChat? If you’re not already enrolled, you can request access using the steps outlined in the Access tab on this page.

Executive Lead

Karen Lokey

Technical Lead

Chi Shen
cshen@uri.edu

Support Team

ITS Innovation

About the Service:

Features

  • Easy to Use: The platform is designed to be simple and straightforward, so anyone can start using generative AI without needing technical skills.
  • Multiple AI Options: You can pick from different top AI tools, like those from OpenAI, depending on what you need—whether it’s writing help, creativity, or research.
  • Personalized Experience: Adjust settings and add features to make LibreChat work the way you want.

Access

Requesting Access:

  • To join the pilot of LibreChat, submit an access request:
    • Visit the Access Request Page.
    • Click “Continue” and provide a brief justification for your use of LibreChat (e.g., “As faculty, I plan to explore how to use it to __________.”).

Login Instructions:

  • Once approved, you will receive an email confirmation.
  • Access LibreChat through this link or by selecting the LibreChat tile on the MyApps portal.

Secure Access:

  • Use your URI Single Sign-On (SSO) credentials to log in.
  • For added security, Multi-Factor Authentication (MFA) is required to verify your identity.

Support & Training

Resources:

  • LibreChat User Guide: Learn how to use LibreChat effectively.
  • Model Suggestions by Task: Based on feedback from other higher education institutions, these are recommended starting points for common tasks. Explore the options and choose whichever model might be most helpful for your specific needs. (Current as of June 9, 2025)

 

EDUCAUSE is a nonprofit association that supports those who lead, manage, deploy, and use information technology at every level within higher education.

As an EDUCAUSE member organization, staff across our organization have access to EDUCAUSE member benefits.

Executive Lead

Karen Lokey

Technical Lead

Karen Lokey

Support Team

ITS Innovation

About the Service:

Features

Benefits of EDUCAUSE membership include:

Research, Publications, and Analytics Services:
Access to cutting-edge research, data, analytics, and benchmarking services, toolkits, and publications on issues, technologies, and trends in higher education.

Professional Development:
Management and leadership skills training through the EDUCAUSE Institute and peer mentoring, as well as volunteer opportunities to contribute to the profession. Special pricing is available for all programs and services, including registration for online and face-to-face events on a wide range of topics such as enterprise IT, information security, teaching and learning, and more.

Topic-Based Communities:
Opportunities to make connections with peers from around the world through topic-based events and online communities.

Access

Walk Through: How to Apply for an EDUCAUSE login

How to Get the Most Out of EDUCAUSE Membership

Follow the steps below to learn how to maximize your benefits:

  1. Create an EDUCAUSE Profile or log in:
    Create a profile to help tailor your member experience to your interests. Keep your profile up-to-date to be alerted of relevant resources and developments.
  2. Explore EDUCAUSE Membership Orientation:
    Discover some of the top tools and most popular resources EDUCAUSE members are using—curated for your area of interest.
  3. Join online community groups:
    These member-driven peer groups are perfect for sharing your ideas and expertise, finding solutions to pressing issues you’re facing, and exploring common interests.

Support & Training

Submit a ticket or attend a drop-in to report bugs or errors.

Learn More:

How to Apply for an EDUCAUSE Login

Detailed instructions that walk you through getting your EDUCAUSE login through the University of Rhode Island.

Get Your Account

EDUCAUSE Membership Orientation

This page gives you a quick and easy way to get to know some of EDUCAUSE’s programs and services.

Membership orientation

7 Ways to Get the Most Out of Your Membership

Check out seven practical ways to engage with the vast collection of EDUCAUSE programs and resources.

MEMBERSHIP BENEFITS