Department Request for IT Service Desk Student Help
Departments at URI are often in need of someone with experience in technology and specific URI processes, but they do not have the time or funds to find, interview, and train additional staff. The URI Information Technology Services IT Service Desk offers a solution that takes care of the administrative end by providing trained IT student staffing up to 20 hours each week, year-round.
How does it work?
• The IT Service Desk works with the department to determine skill sets needed and a job description.
• Applicants go through a standardized process for interviewing and hiring to find the most qualified and best suited students for IT SD technical support work.
• Students are trained via a three-stage qualification process over the entirety of their time with the IT SD.
• All students must complete a set level of training before being qualified to perform field technical work.
• Students are scheduled to assist you at the remote location based on hours you prefer and student availability.
• We try and staff you with the same student every time, but this is not always possible. Our procedures ensure that any students we do send you will have a set level of training.
• All HR/Payroll functions, communication, and scheduling for the students is done via the department to ensure proper oversite for scheduling and payroll.
What are the benefits?
This process leverages the IT Service Desk for student vetting and training providing you with students who are knowledgeable in IT Service Desk and URI processes.
What are the costs?
Costs are student payroll, with entry level pay for an IT student employee being $1.00 above minimum wage. As the student progresses with training through the SD and/or merit raises approved by the department the payroll cost will increase accordingly. There are no costs for the hiring and training of the student by the Service Desk
How can I request Departmental IT Student Staffing?
Please fill out the ITS New Student Hire Form. Once we receive the form, someone will reach out to discuss the process and timeline.
Where can I get more information?
Send an email to helpdesk@uri.edu to create a ticket. A staff member will reach out to answer any questions and discuss your particular needs.