URI IT SERVICE DESK MISSION STATEMENT
The mission of the IT Service Desk is to serve as the customer service center for all Information Technology Services (ITS) at the University of Rhode Island. We seek to improve the experiences of students, staff, and faculty with technology by providing effective support in the most timely manner. We accomplish this by providing our services in-person, over the phone, virtually through Zoom, and via email.
As the face of IT for the University of Rhode Island community, we strive to uphold the reputation of ITS and set the bar for customer service in the IT industry.
The Service Desk is operated by a large team comprised of five full-time staff members and approximately 40 student employees. Day-to-day operations are managed and carried out by students while full-time staff provides the necessary support and guidance.
The URI IT Service Desk strives to provide the best customer service to our students, staff and faculty. The Service Desk is operated by a large team comprised of seven full-time staff members and approximately 40 student employees. Day-to-day operations are managed and carried out by students while full-time staff provides the necessary support and guidance. Meet the team!
THE TEAM
Management
Bob Viens
Associate Director, IT Community Services
401-874-5199
rviens@uri.edu
Terry Wild
Manager, IT Community Services
401-874-9000
twild@uri.edu
Full Time Staff
Keith Banks
Information Technologist, IT Community Services
401-874-4357
helpdesk@uri.edu
Diane Martin
Senior Information Technologist, IT Community Services
401-874-4357
helpdesk@uri.edu
Chris Travis
Information Technologist, IT Community Services
401-874-4357
helpdesk@uri.edu
Juan Porres
Technologist Graduate Assistant, IT Community Services
401-874-4357
helpdesk@uri.edu
Student Staff
The student team at the IT Service Desk run the main operations of the desk, so the people you talk to on the phones, in Zoom and the people that help you out in person are all undergraduate students! The IT Service Desk students (approximately 40 students) are comprised of a diverse group of people majoring in various degrees. Take a look at which Colleges the student staff are part of!
IT SERVICE DESK THROUGH THE YEARS
2022 Move-In Weekend
2021 Move-In Weekend 
2019 Move-In Weekend
2018 Move-In Weekend 
2017 Move-In Weekend