IT Service: Jabber Phone is EOL – New Webex Client is here!

Enjoy the new Webex virtual phone service client! your URI phone number anywhere!

The virtual phone service allows you to answer your office phone from any device of your choosing including laptops, desktops, and smartphones. Take your phone with you to your home office when not on-campus, or take it with you while walking across the quad.

The university is in the process of migrating to a new cloud based phone service using the Webex client software. No new Jabber client setups are being offered however soft client with your URI phone number is still available! This new client offers greatly enhanced features including combining meetings and phone calls as well as chat messaging and a collaborative work environment. There are no fees to move to this new solution and the monthly charges and usage remains the same!

Please note: If your are initiating a NEW service or phone number a monthly recurring charge is required as well as a cost for a physical phone set. Please ask your supervisor to open a ticket with the SD to initiate this request to verify and coordinate billing of services.

If you require additional information or require a consultant, please contact the IT Service Desk for more information.

Verify your directory entry

Go to your listing in the URI Directory and verify that your phone number and email are listed correctly. If they are not, please contact Human Resources to get a correction posted.

GO TO DIRECTORY

Get your account setup

The ITS staff need to set up some configuration elements for your account before this will work. Submit a request with your email, campus phone number, and devices you want your URI phone number on (PC/Mac, iPhone, Droid devices, Tablets)

Submit the request

Get the client

For laptops and desktops, grab the client here. For phones, just search for Webex Calling in the respective app store.

Laptop software

Knowledge Articles

• Phone Soft Client – Webex Calling
  What is the Webex Calling client software This article explains what the virtual phone service (Webex Calling App) is: The virtual phone service (Jabber) allows you to answer your office phone from any device of your choosing…