smartphone support with icon of phone and support headset

The ITS Service Desk offers support for connecting smartphones and tablets (iOS or Android) to URI’s wireless network infrastructure. While URI provides assistance with device connectivity, services related to cellular plans, rates, or connectivity issues with providers (e.g., Verizon) must be handled directly by your cellular provider.

Get Help

For assistance with connecting your smartphone or tablet to URI’s wireless network, contact the ITS Service Desk.

Executive Lead

Robert Viens

Technical Lead

Mark Oliver
moliver@uri.edu

Support Team

ITS Community Services
Tier 2 Support

computer support with icon of computer and wrench

The ITS Service Desk (Tier 1) and Tier 2 support teams provide comprehensive assistance for desktops, laptops, and mobile devices, ensuring that students, faculty, and staff have access to reliable tools and services.

Tier 1 handles initial troubleshooting and common issues, while Tier 2 offers specialized support for more complex problems.

Executive Lead

Robert Viens

Technical Lead

Mark Oliver
moliver@uri.edu

Support Team

ITS Community Services
Tier 2 Support

Services Offered

  • Device Support: Assistance with Windows, Mac, desktops, laptops, smartphones, and tablets.
  • Software Support: Help with Google Workspace, Office 365, eCampus, Brightspace, and other URI-supported applications.
  • Specialized IT Support: Advanced troubleshooting and support for escalated issues managed by Tier 2.

Get Help

For support with your desktop, laptop, or other devices, contact the ITS Service Desk for initial assistance. Tier 2 support is available for escalated or specialized issues.

Pay for Print with icon of printer

Pay for Print is URI’s printing and photocopying service available on the Kingston campus and at the Nursing Education Center in Providence. Students and guests can print or photocopy documents by using their RAM Account or a Guest Pass. Wireless printing is also supported in designated locations for added convenience.

Executive Lead

Robert Viens

Technical Lead

Mark Oliver
moliver@uri.edu

Support Team

ITS Community Services
Tier 2 Support

About the Service:

Features and Cost

  • Black & White Printing/Copying:
    • $0.10 per page for single-sided.
    • $0.20 per page for double-sided.
  • Color Printing/Copying:
    • $0.25 per page for single-sided.
    • $0.50 per page for double-sided.

Guest Passes

  • Value can be added to existing guest passes at the same kiosk.

Purchase Locations:

  • Carothers Library – 24 Hour Room (Kingston Campus).

Access | Printer Locations

Kingston Campus

  • University Library:
    • Learning Commons *
    • 24-Hour Study Room *
    • Second Floor
  • Memorial Union: Second Floor Lounge
  • Ballentine Hall: Computer Lab – Room 240
  • Pharmacy Building: First Floor
  • Quinn Hall: Computer Lab – Room 215
  • Swan Hall: Language Lab – Room 301
  • Woodward Hall: Computer Lab – Room 6 *

Providence Campus

  • Nursing Education Center: Second Floor

(*Color printers indicated with asterisk.)

Support and Training

Get Help

If you encounter issues with Pay for Print or need further assistance, contact the ITS Service Desk.

 

local printing with image of printer

The URI IT Service Desk provides support for local and network printers from various manufacturers. Support is typically connectivity issues, printing issues related to programming issues, as well as network and phone connectivity for multi-function devices (MFD). Many departments have network commercial printers via a variety of vendors (i.e. Ricoh, Konica, etc.) For multi-function printer issues assistance is offered related to network and telecom connectivity but please refer to your vendor for hardware related issues.

Executive Lead

Robert Viens

Technical Lead

Mark Oliver
moliver@uri.edu

Support Team

ITS Community Services
Tier 2 Support

If you require additional information or consultation, please contact the ITS Service Desk.