Cherwell Service Management

Cherwell Service Management is a cloud-based IT service management solution that helps IT teams in organizations to implement, automate, and upgrade service and support processes. Cherwell Service Management supports process customization that allows departments to tailor the solution according to their native workflow processes. The solution provides users multiple ITIL verified processes such as incident, problem, request, and event management. It also enables users to leverage ITIL service transition processes including change, configuration, release, and deployment management. Cherwell Service Management provides IT self-service portal that automates request fulfillment and consolidates multiple independent portals in a single site.The dashboard enables users to spot trends, eliminate bottlenecks, and comply with service delivery guidelines. URI began to utilize the Cherwell platform in early 2020 in order to better manage and deliver IT-related services. If you are experiencing difficulties accessing the system or need additional information, please contact the IT Service Desk for assistance.