This page provides updates on ITS service disruptions, resolutions, and other relevant announcements for the University community.

Panopto Video Service Interruption (April 22, 2026)

On April 22, 2026, the Panopto video management platform was unavailable for about 2.5 hours from 11am – 1:30pm.  The issue was caused by an update in the Brightspace/Panopto development system that inadvertently copied to production system.   ITS worked with the Panopto support team to determine the cause and correct the problem.  ITS is working with the vendor to ensure future testing in development systems will not […]

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Internet, VPN, and Phone Interruption (Jan. 21, 2026)

On January 21, 2026, internet, VPN, and phone service went down on campus for approximately one hour due to a bug in the security software maintained by our Internet Service Provider (ISP); as a result, URI internet access was accidentally blocked.

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