
ServiceNow is URI’s centralized platform for service management, designed to streamline workflows, manage service requests, and enhance the support experience for faculty, staff, and students. By providing a single point of access for submitting tickets, tracking progress, and accessing knowledge resources, ServiceNow ensures efficient resolution of IT-related issues and requests.
Executive Lead
Mike Motta
Technical Lead
Jennifer Hidalgo
jhidalgo@uri.edu
Support Team
ITS Administration
About the Service:
Access
Submit a Request
Contact support to report a problem or submit a request for assistance. We’re here to help with service issues, outages, or general questions.
Log on to ServiceNowTraining and Guides
Info on Training Sessions
This will include instructional docs and eventually links to ServiceNow courses, ServiceNow university, etc.
How to Guides
Browse our knowledge base for answers to frequently asked questions, how-to guides, and troubleshooting tips across common IT tools and services.
View HOw to guidesPeople
Our Mission
You can include our Mission statement and names of the team.
People
Add names of the team members here.
Governance
- Link to app ownership model,
- Link to data management
- Link to master governance document
Additional Information
You may use this section to include any latest or additional announcement and additional information on ServiceNow. Note that critical notices needs to go to the top of the page.













