Here is a list of the most commonly asked questions we receive! We’ve organized the sections to reflect our popular demographics – Students, Faculty and Alumni. Select the appropriate demographic that you belong to and navigate through the questions to see which option fits your needs the best!

Student FAQ

How do I login to my eCampus account?

eCampus uses separate credentials than SSO. It can be accessed through the URI eCampus page.

ECAMPUS

Who do I direct questions about student billing to?

Enrollment services handles everything regarding student finances to paying the e-bill.

ENROLLMENT SERVICES

What is SSO and how do I access it?

SSO is URI’s consolidating password system. All SSO apps can be accessed through the Office 365 Portal.

SINGLE SIGN ON (SSO)

What is DUO and do I need it?

DUO is a 2-factor authenticator for extra security enforced on all SSO apps for active URI people. Everyone at URI must have DUO setup.

DUO

Where do I go to access my class’s course materials?

URI’s official LMS is Brightspace, which can be logged into with SSO. Instructors will upload course syllabi and other materials here.

BRIGHTSPACE

Is there a list I can see of all the apps that use SSO?

Yes! You can view all the applications that are currently accessible with your SSO credentials from URI’s Office 365.

OFFICE 365 (O365)

Which client would I use to login to my URI email?

URI’s email account officially uses the Google Workspace platform. Login to Gmail with your URI email address and SSO password.

GMAIL

How do I get my device onto URI’s Wifi?

You can onboard various devices to URI_Secure or URI_Open including smartphones, computers, gaming consoles and smart TVs.

WIFI

Is there any printing available on campus?

University-provided on campus printing is called Pay for Print. Black/white and color printing are available at select locations.

PAY FOR PRINT

Faculty FAQ

How do I login to my eCampus account?

eCampus uses separate credentials than SSO. It can be accessed through the URI eCampus page.

ECAMPUS

What is SSO and how do I access it?

SSO is URI’s consolidating password system. All SSO apps can be accessed through the Office 365 Portal.

SINGLE SIGN ON (SSO)

Which client would I use to login to my URI email?

URI’s email account officially uses the Google Workspace platform. Login to Gmail with your URI email address.

GMAIL

Where will my official course be generated?

URI’s official LMS is Brightspace, which can be logged into with SSO. Instructors will upload course syllabi and other materials here.

BRIGHTSPACE

Which external app tools are available to faculty?

Applications like Camtasia, SnagIt, Panopto, Top Hat, etc have more information available on T&L’s site.

Teaching and Learning

Where can I find training for Brightspace?

URI T&L group offers Zoom sessions weekly. Navigate to the sessions titled “TLS-Ed Tech Faculty Drop-in Support” for live support.

BRIGHTSPACE TRAINING

How do I reserve a computer lab for my class?

Select labs are available for booking. Please keep in mind that reservations need to be made in advance.

Lab reservations

What is DUO and do I need it?

DUO is a 2-factor authenticator for extra security enforced on all SSO apps for active URI people. Everyone at URI must have DUO setup.

DUO

My classroom’s tech isn’t working. What do I do?

Classroom devices, such as projectors, microphones, computer, etc are managed by Classroom A/V.

Classroom Audio/Visual

Alumni FAQ

What do I do if I forget my eCampus password?

If you’re unable to login to eCampus, you can contact the Service Desk for a password reset.

IT Service Desk

How do I view my unofficial transcript?

Your unofficial transcript allows you to view all your previous and current courses, grades, GPA, credits, etc.

Unofficial Transcript

How do I request an official transcript?

You can request a paper transcript (for free) and/or an electronic transcript (for a fee) in eCampus.

Request official transcripts

What URI apps can I keep accessing after I graduate?

You lose access to all apps that use SSO login, including Google Workspace. Only eCampus will remain accessible.

eCampus

How do I obtain another copy of my diploma?

For any questions regarding receiving the original, another copy of your diploma, or logistics regarding this, please contact Enrollment Services.

Enrollment Services

Can I register for a URI email as a former student?

No. All @my.uri.edu emails have expired as of early Spring 2023. Update your contact information with the Alumni Foundation.

Update contact Information